FAQ

CAN I PAY IN THE HOTEL?

Sure, just make a reservation by e-mail or phone:

+39 091 616 5180|booking@hotelalessandrapalermo.com

The credit card is required to guarantee your reservation.

CAN YOU BOOK TICKETS IN ADVANCE FOR MUSEUMS AND EXCURSIONS IN PALERMO AND IN THE SURROUNDINGS?

Yes, we can suggest the best itineraries and book tickets for you or your group.

HOW FAR IS THE HOTEL FROM THE HISTORICAL CENTRE OF THE CITY?

The Alessandra hotel is in the heart of the historic centre, you can reach all the main museums and monuments in a short length of time. Our staff will be open and friendly to organize your stay in Palermo.

IS THERE A READING ROOM IN THE HOTEL?

Yes, there is a reading room where you can read a good book.

IS THERE IS A BAR INSIDE THE HOTEL?

Yes, there is a bar in the hotel.

DOES THE HOTEL OFFER A CAR PARK?

NO, you can park in the paid parking near the hotel.

WHAT TIME ARE THE CHECK-IN AND THE CHECK-OUT?

Check-in: 10 a.m.

Check-out: 24h/24h

Before check-in and after check-out, you can leave your bags in the luggage room that is free of charge.

Please contact us if you already know your arrival or departure time slots are different than those listed above.

You can request a late check-out, for a fee.

CAN I PAY WITH A CREDIT CARD?

Yes, you can. We accept all the most important credit cards, Visa, MasterCard, Maestro, CartaSi, Diners Club and American Express.

HOW CAN I CANCEL MY RESERVATION?

For more details on cancellation policy, please review here.

If you cancel within 48 hours from the date of arrival, no penalty will be applied. After this deadline, the total amount of the stay will be charged.

CAN I CONNECT TO THE INTERNET?

Yes, you can. Wi-fi internet connection is available in all public areas and it is free of charge.

CAN I RENT A CAR OR A SCOOTER?

Yes,you can. Our staff will be happy to help you to rent a car, a scooter or a bike of the best companies.

ARE PETS ACCEPTED?

We generally accept only small size pet and only on request. It is applied a small daily fee for the cleaning of the room with pets.

ARE THERE ANY ROOMS FOR SMOKING?

No, there aren’t.